Conditions of Sale
All sales are final and no refunds will be given except where a statutory right to a refund applies.
We are happy to offer an exchange or issue a credit (valid for 6 months from date of issue) on full priced items, provided that they are returned to us within 2 weeks from the date received, un-worn, in the condition they were in on arrival, with tags attached. Some items cannot be returned, these are: publications, earrings, cosmetics, body products, swimwear, underwear, artworks and sale items. Please note that shipping costs will not be credited.
When making a return, please post items back to 242 William Street, Northbridge, WA 6003, Australia. Please quote your order number on the outside or inside of the package. Once we receive the item and confirm it is in returnable condition, we will email you a credit coupon which will be valid for 6 months from the date of issue. Alternatively, returns can be processed in store even if the sale was originally made online.
If you would like to exchange an item for another in stock item, please contact us immediately - shop-at-ruckrover.com.au or (08) 9228 3502 - with the details. That way we can hold the item until the return has been received.
While sale items are generally non-returnable, an exception will be made for an exchange for an item currently in stock. This must be done within 2 weeks of you receiving the item. Please contact us - shop-at-ruckrover.com.au or (08) 9228 3502 - to arrange.